Help your team give better answers. Consistently.

Review conversations and provide feedback to support agents.

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Here’s how it works:

Filter customer conversations you want to analyze.

Analyze data for trends and detect areas of improvement.

Give feedback and help your frontline agents improve.

Agents gain insight from ratings and feedback automatically.

Here’s how it works:

Filter customer conversations you want to analyze.

Give feedback and help your frontline agents improve.

Agents gain insight from ratings and feedback automatically.

Analyze data for trends and detect areas of improvement.

  • Constantly improve how agents handle tickets
  • Identify gaps in knowledge
  • Get rid of spreadsheets, save tons of time